FREEDOM'S SERVICE JOURNEY
Customer Service Mission.
Our commitment to taking care of you.
Every call answered. Every issue owned.
Expect more from us – and hold us to it.
Progress we’re proud of.
Big investments. Better network.
Since March 2025, hundreds of sites have been upgraded to 5G/5G+. And we’re still working to create a better experience for you.
Big investments. Better network.
Since March 2025, hundreds of sites have been upgraded to 5G/5G+. And we’re still working to create a better experience for you.
Less hassle. More satisfaction.
We know resolving issues with your service provider can be frustrating, which is why we’re proud that Freedom accounts for only a small fraction of complaints across the industry.
Gifts of millions of gigs to our customers.
Last year, we gave away 56 million gigs of data, just for being a Freedom customer.
See what our Freedom customers have to say.
I was excited to receive the surprise. I’m looking forward to taking great pictures with my new iPhone Air. Freedom has been dependable, and I enjoy the payment options.
Caryll, ON
I was excited to receive the surprise. I’m looking forward to taking great pictures with my new iPhone Air. Freedom has been dependable, and I enjoy the payment options.
Caryll, ON
I was very excited by the surprise. I’m excited to try the new image editing features of my Samsung Galaxy S26. I really value how my Freedom mobile service works seamlessly when travelling. We visited Amsterdam, and roaming worked perfectly. The My Account app & PC website are easy to navigate, even for someone older like me.
Leonard, MB
I felt wow! amazing and very happy to receive the surprise. I’m excited to use all the apps on my new Google Pixel 10. Freedom has been very affordable and reliable. I would definitely recommend it to everyone, thank you, Freedom.
Maricris, ON
Keep an eye on us.
There’s plenty we’ve done, and even more on the way.
Our gift: your coverage expands to the U.S. and Mexico.
Starting December 8, 2026, over half a million customers will be able to use their plan data, talk, and text across Canada, the U.S., and Mexico at no extra cost.
Our gift: your coverage expands to the U.S. and Mexico.
Starting December 8, 2026, over half a million customers will be able to use their plan data, talk, and text across Canada, the U.S., and Mexico at no extra cost.
Bringing enhanced 5G and 5G+ connectivity to more Canadians.
Have a story to share?
Enjoying your move to Freedom? Met a member of our team who made your day? We want to hear from you.